Refund policy

At CaseArtWork, we want you to be happy with your order. If something is not right, please get in touch and we will do our best to help.

Returns
To start a return, email us at support@caseartwork.com with your order number and the item or items you would like to return. We will let you know whether your item is eligible and send you instructions on how and where to send it back.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

To be eligible for a return, items should be unused, in the same condition you received them, and in their original packaging where possible. Some items may not be eligible for return. Where this applies, it will be noted on the product page or at the time of purchase.

Damaged, defective or incorrect items
Please check your order when it arrives. If your item is damaged, defective or not what you ordered, email us at support@caseartwork.com as soon as possible. Include your order number and photos of the item and its packaging so we can look into it quickly and put things right.

Exchanges
If you would like a different item, for example a case for a different phone model or in a different design, email us and we will explain the options available for your order.

Return shipping
When we approve your return, we will let you know how return shipping will be handled for your order and whether any costs apply.

Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method. How long it takes for the refund to appear in your account depends on your bank or card provider.

If you have not received your refund after it has been approved, please check with your bank or card provider first, then contact us if you still need help.

Cancellations and changes
If you need to cancel or change an order, please email us as soon as possible. We will do our best to help, but we may not be able to make changes once an order has been processed or shipped.

Questions
For any questions about returns, exchanges or refunds, email us at support@caseartwork.com.