Shipping policy

This Shipping Policy explains how CaseArtWork (caseartwork.com) processes and ships your orders.

Order processing
After you place your order, we will prepare it for shipment. Processing times can vary depending on the item and order volume. You will receive an email confirming your order, and another with shipping details once it is on its way.

Shipping rates and delivery estimates
Shipping rates and available delivery options are calculated and shown at checkout, based on your location and the items in your cart. Any delivery times shown are estimates and are not guaranteed. Delays can sometimes happen for reasons outside our control, such as carrier delays, weather or high seasonal demand.

Order tracking
When your order ships, we will email you tracking information where available, so you can follow your package.

Shipping address
Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, email us at support@caseartwork.com as soon as possible. We will try to update it, but we may not be able to change the address once the order has shipped.

International orders
If we ship to your country, your order may be subject to customs duties, taxes or import fees charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient. Customs processing can also add time to delivery.

Lost, delayed or damaged packages
If your package appears to be lost, is significantly delayed or arrives damaged, email us at support@caseartwork.com with your order number, and photos if the package is damaged. We will help you look into it with the carrier and find a solution.

Questions
For any questions about shipping, email us at support@caseartwork.com.