Shipping policy

This Shipping Policy explains how CaseArtWork (caseartwork.com) processes and delivers your orders. By placing an order, you agree to this policy.

1. Where we ship
We currently ship to addresses within the United States only.

2. Order processing
Every case is made to order for your chosen phone model and design. Each order goes through verification, production, quality checks and packaging, and is ready to ship within 5–7 business days after your payment is confirmed. Processing time is separate from delivery time.

3. Delivery time
After your order ships, standard delivery usually takes 10–22 business days. An estimated shipping and delivery date is also shown on each product page. Delivery times are estimates and are not guaranteed.

4. Shipping costs
Standard shipping is a flat $5.99 per order, and free on orders of $70 or more. The final shipping cost is always shown at checkout before you pay.

5. Order confirmation and tracking
After placing your order, you will receive an order confirmation email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also follow your package on our Track Order page.

Tracking may not update straight away, and several days can pass between scans. This is normal and does not usually mean your order is delayed.

6. Possible delays
Delivery can occasionally be delayed by:

  • Carrier delays or high parcel volumes during busy seasons and holidays.
  • Weather or other events outside our control.
  • An incomplete or incorrect shipping address.

7. Shipping address
Please check that your shipping address is complete and correct before placing your order. If you notice a mistake, email us at support@caseartwork.com within 24 hours of ordering. Once your order has shipped, the address can no longer be changed.

8. Lost or damaged packages
If tracking shows your parcel is lost and more than 22 business days have passed since it shipped, email us at support@caseartwork.com with your order number. Once the loss is confirmed, we will send a replacement at no extra cost. If your case arrives damaged, please see our Refund Policy.

9. Contact us
For any questions about shipping, email us at support@caseartwork.com.