How do I choose the right case for my phone?
On each product page, first choose your phone brand, then your exact model from the list. Each case is made to fit one model only, so please double-check your model before adding to cart. Not sure which model you have? On iPhone go to Settings › General › About. On Android go to Settings › About phone.
What if my phone model is not listed?
Choose Other Phone when ordering, or email us at support@caseartwork.com before you order. We will let you know whether we can make a case for your phone.
How do I choose a design?
Under Phone Case on the product page, tap the design you like. The large photo switches to show it, and the design name (for example OP131) appears in your cart so we know exactly which one to make.
Do the cases work with wireless charging?
Most of our cases work with standard wireless chargers. Our MagSafe cases have a built-in magnetic ring for MagSafe chargers and accessories. Very thick cases or metal accessories can affect charging.
What are Luminous (LED) cases?
Our Luminous cases have a design that lights up. Please see the product page for how each style works and which phone models it supports.
Will the case protect my phone?
Our cases are designed to protect your phone from everyday bumps, scratches and minor drops. No case can guarantee protection against every kind of damage.
How long does shipping take?
Every case is made to order, so it needs time to be produced before it ships. An estimated shipping and delivery date is shown on each product page, and shipping options and costs are shown at checkout. See our Shipping Policy for details.
How can I track my order?
Once your order ships, we will email you a tracking link where available. Tracking may not update straight away, and several days can pass between scans. This is normal.
My order says "delivered", but I don't have it. What should I do?
Please check around your home, with neighbours, and with your local post office or carrier using your tracking number. If you still can't find it, email us with your order number and we will help.
Can I change or cancel my order?
Yes, if your order has not gone into production yet. Email us as soon as possible at support@caseartwork.com with your order number and the change you need.
What if my case arrives damaged or wrong?
Email us with your order number and photos of the item and packaging. We will send a replacement or issue a refund. See our Refund Policy for full details.
Do you have any promotions?
Yes. Buy 2, get 1 free: add 3 items to your cart. Buy 3, get 2 free: add 5 items to your cart. The discount is applied automatically in your cart to the lowest-priced items.
Why haven't I heard back from customer support?
We reply to every message as soon as we can, usually within 1–2 business days. Sending several emails about the same question can slow things down, so please reply in the same email thread.
Did we miss anything?
Email us at support@caseartwork.com or use our Contact page. We're happy to help.